Edara Agents
In development. Demos are open.
AI agents that answer your customers in Arabic.
Voice and chat agents for the phone, WhatsApp and web chat, in Gulf Arabic and English. They answer from your knowledge, act in your systems, and hand off to your team when they should.
Sample data. A crop of the product console showing the list of incoming conversations beside the edge of an open one.
What the agent does on a call
Voice and chat
One agent answers calls, places calls, and runs WhatsApp and web chat with the same knowledge and the same rules.Knowledge and actions
The agent answers from your documents, and when connected to your systems it looks up records, books slots and updates fields within limits you set.Human handoff
You decide when the agent stops, and the person taking over gets the summary, the transcript and the actions already taken.Inbox
Every call and chat on every channel lands in one inbox with its transcript, outcome and tags.Analytics
Volume by channel, the topics people raise, and what the agent closed versus what went to your team.Integrations
Connects to your telephony provider or business number, WhatsApp Business, and your CRM, helpdesk and calendar, with an API for the rest.
- Built for data residency in Saudi Arabia and designed for PDPL, with an audit log of every action and access by role.
Sectors the agent is built for
Use cases
Real estate developers
Instalment reminders, viewing and handover appointments, and availability questions.Clinics
Booking, moving and confirming appointments by phone and WhatsApp.Retail and e-commerce
Order status, returns and delivery questions, on the channel they arrive on.Logistics and delivery
Pre-delivery confirmation, address checks and rescheduling with the recipient.Public services
Procedure, requirement and opening-hours questions, in the caller’s dialect.
